Frequently Asked Questions
What are the forms of payment?
Credit card: You can use MASTER-CARD, VISA or AMERICAN EXPRESS. Your data are transmitted over a secure connection, encrypted and protected as per the Secure Socket Layers (SSL) protocol. This way your credit card details travel encrypted to the bank, where your card is charged, and therefore your data is never accessible to anyone else. This form of payment is immediate.
Bank transfer: You can make a wire transfer for the total amount of your order to the name of Flamenco West, to the account number indicated when you confirm your order. All bank commissions are to be paid by the customer. A copy of the bank transfer receipt can be sent to us by email at sales@flamencowest.com. This form of payment takes 24 to 48 hours.
PayPal: If you choose to pay with PayPal, you will pay quickly and safely with your PayPal account or with your debit or credit card, without sharing financial information with www.flamencowest.com. You will be redirected to the PayPal website, where you can enter your banking information or your PayPal account details. Once completed, you will be redirected back to www.flamencowest.com where you will confirm payment.
What taxes do I pay?
Our prices exclude VAT (Value Added Tax). When selecting the destination where your order is to be sent on www.flamencowest.com, the applicable taxes are calculated automatically.
What if my order is damaged during transport?
Any damage produced during transport must be reported within 24 hours of receiving the goods. Please take a photo of the product and send it together with your personal data and your order number to sales@flamencowest.com.
Can I return or exchange a product?
We are confident in the quality of our products, but if you wish to return any item, you may do so within 15 days of receiving your order. Transport and customs duties costs must be prepaid by the customer.
We offer the possibility to send a replacement product or refund your money. Please see our return policy for more information.